Payment on your account can be made by several convenient methods.
A pre-addressed return envelope is enclosed with the bill. Depending on the type of account, a portion of your bill (this is noted on your billing) should be sent along with your payment to ensure proper credit on the account. Payments sent through the mail should be made with a check or money order. Please DO NOT send cash in the mail . No post-dated checks will be accepted.
You may bring your payment to the Cooperative office in either Pagosa Springs or Durango. The offices are open from 8:00 a.m. until 5:00 p.m., Monday through Friday. We also have a night deposit box at each office which may be used at any time.
Kiosks are located at the Durango and Pagosa Springs office drive-throughs that accept payments 24/7. A card with your account number can be printed by customer service for ease of accessing your account on the kiosk.
You can have your electric bill automatically deducted from your checking account or your credit card. An electronic transfer will allow you the freedom and convenience of not having to mail in a check each month.
To sign up for electronic transfer, access your account online through SmartHub and go to Auto Pay Accounts. To access your account for the first time via SmartHub you will need to register using your account number. Please note that our customer service representatives can no longer take account information over the phone or in person.
A bill is considered past due if it is not paid by the date printed on the bill. If payment is not received by the next billing date, a reminder/disconnect notice is mailed out for the first two times in a one year period. Within a one year period, should a third notice have to be mailed, a disconnect notice will be sent and $4.00 or 3.75% of the past due balance, whichever is greater, will be added to the bill. If payment is not received by the due date on the disconnect notice, the service will be terminated. Additional charges could be required to restore service.