Personal, Virtual Payment Options Let You Choose
La Plata Electric Association, Inc. (LPEA) member-owners have several payment options. A range of choices make convenience and necessity top priorities.
You can receive your bill via email, make energy payments using a credit card or pay from your checking account through the SmartHub App. You can also view your account history and past usage using the SmartHub App.
If you have at least one year of billing history for a service address, you can sign up to average your electric billing into equal monthly payments. Your LPEA monthly electric use is averaged, and you pay this monthly average for eleven months. Your electric meter is still read as usual, and the twelfth month is used as an adjuster (you will pay more-or-less than the previous eleven months) to compensate for the actual amount of electricity used during the year. For more information visit our Budget Billing web page.
If you have more than one LPEA electric service account, you may have them all billed on one detailed invoice and write one check (or pay with an automatic draft of your checking account or credit card).
A pre-addressed return envelope is enclosed with the bill. Depending on the type of account, a portion of your bill (this is noted on your billing) should be sent along with your payment to ensure proper credit on the account. Payments sent through the mail should be made with a check or money order. Please DO NOT send cash in the mail. No post-dated checks will be accepted.
You may bring your payment to the Cooperative office in either Pagosa Springs or Durango. The offices are open from 8:00 a.m. until 5:00 p.m., Monday through Friday. We also have a night deposit box at each office which may be used at any time.
Kiosks are located at the Durango and Pagosa Springs office drive-throughs that accept payments 24/7. A card with your account number can be printed by customer service for ease of accessing your account on the kiosk.
Call our main number, (970) 247-5786 and select option 3, or call the payment system direct by dialing (888) 836-2029. The system accepts check and credit card payments.
LPEA is proud to offer PrePay. This program offers "pay as you go" electricity to our cooperative members. You have the option to sign up for PrePay. There's no difference in the electric service you will receive from LPEA ─ just in HOW and WHEN you pay for it. When you sign up for PrePay, you are paying for your electric service before charges are incurred, eliminating late payment and reconnection fees. You can pay as often and as much as you would like. Make a payment to replenish or increase your LPEA account balance on SmartHub, online, by phone, by mail or in person at an LPEA office or kiosk in Durango or Pagosa Springs. For additional information visit our PrePay web page.
You can receive your LPEA bill via email, make payments using a credit card or pay from your checking account through SmartHub. You can also view your account history and past usage. You will need your account number when you sign up for the first time.
You can have your electric bill automatically deducted from your checking account or your credit card. An electronic transfer will allow you the freedom and convenience of not having to mail in a check each month.
To sign up for electronic transfer, access your account online through SmartHub and go to Auto Pay Accounts. To access your account for the first time via SmartHub you will need to register using your account number. Please note that our customer service representatives can no longer take account information over the phone or in person. Except when using the Electronic Funds Transfer (EFT) (PDF file) form.
An LPEA bill is considered past due if it is not paid by the date printed on the bill. If payment is not received by the next billing date, a reminder/disconnect notice is mailed out for the first two times in a one year period. Within a one year period, should a third notice must be mailed, a disconnect notice will be sent and $4.00 or 3.75% of the past due balance, whichever is greater, will be added to the bill. If payment is not received by the due date on the disconnect notice, the service will be terminated. Additional charges could be required to restore service.
If you’re having trouble paying your bill, please call us directly at 970-247-5786. We can evaluate your situation and suggest payment plans, budget billing options, and also refer you to local agencies with funds available for utility bill assistance.
Southwest Colorado Disaster Assistance: swcoda.org
Pine River Shares: pinerivershares.org 970-884-6040
Housing Solutions of the Southwest: swhousingsolutions.com 970-259-1086
Durango/Bayfield Family Center: lpfcc.org 970-385-4747
Low Income Energy Assist: colorado.gov/pacific/cdhs/how-do-i-apply 866-432-8435
Discovery Goodwill: LEAPHELP@discovermygoodwill.org 719-635-4483
Aid to All: https://www.aidtoall.org/